1. Introduction
Welcome to the JilixTop Privacy Policy. JilixTop ("we," "us," or "our") is committed to protecting the privacy and security of all personal information you share with us when using our online casino and sports betting platform at https://jilixtop.app.
This privacy policy explains in clear terms how JilixTop collects, uses, stores, and protects your personal data. It applies to all registered players and visitors across the Philippines who interact with our website, mobile platform, or any JilixTop services.
By registering for a JilixTop account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns about how we handle your data, please contact us before using the platform.
Your data is yours. JilixTop is fully committed to the rights of Filipino players under the Data Privacy Act of 2012 (Republic Act No. 10173). If you have concerns about your data, you can reach our privacy team at privacy@jilixtop.app.
2. Personal Data We Collect
JilixTop collects personal data only to the extent necessary to operate your account, comply with Philippine gaming and anti-money laundering laws, and deliver a quality gaming experience. The categories of data we collect include:
Account Registration Data:
- Full name as it appears on your government-issued ID
- Date of birth (for age verification — you must be 21 or older)
- Email address and mobile number
- Username and encrypted password
- Home address in the Philippines
Identity Verification (KYC) Data:
- Copies of valid government-issued IDs (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID)
- Proof of address (e.g., utility bill, bank statement not older than three months)
- Selfie or live photo for identity confirmation when required
Financial and Transaction Data:
- GCash, Maya, or other e-wallet account numbers associated with your JilixTop account
- Bank account details for bank transfer transactions (BDO, BPI, UnionBank, etc.)
- Transaction history: deposits, withdrawals, and bet records
- Bonus and promotion usage history
Technical and Usage Data:
- IP address and device information (device type, operating system, browser)
- Login timestamps and session duration
- Pages visited, games played, and features used within JilixTop
- Cookies and similar tracking technologies (see Section 5)
Communication Data:
- Records of live chat, email, and support ticket conversations with our team
- Survey responses and feedback you voluntarily submit
3. How JilixTop Uses Your Personal Data
Every piece of data JilixTop collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described here:
- Account Management: To create, maintain, and secure your JilixTop player account.
- Identity Verification: To confirm your identity, age, and eligibility to play as required by Philippine law.
- Payment Processing: To process deposits and withdrawals through your chosen local payment method.
- Regulatory Compliance: To comply with anti-money laundering (AML) obligations, AMLC (Anti-Money Laundering Council) reporting requirements, and PAGCOR-related regulatory obligations.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and multi-accounting on the platform.
- Responsible Gaming: To monitor for signs of problem gambling and implement self-exclusion or spending limit requests.
- Customer Support: To respond to your queries, complaints, and support requests in a timely manner.
- Marketing Communications: To send you relevant promotions, bonus offers, and platform updates — only with your consent and always with an easy opt-out option.
- Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve JilixTop for all players.
JilixTop will never use your data for purposes that are incompatible with those listed above without obtaining your explicit consent first.
4. Sharing Your Personal Data
JilixTop does not sell, rent, or trade your personal information. We may, however, share specific data with trusted third parties strictly on a need-to-know basis for the following purposes:
- Payment Processors: Your financial details are shared with licensed Philippine payment providers (e.g., GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank) solely to facilitate your transactions.
- Game Providers: Certain anonymised gameplay data may be shared with our licensed third-party game providers (e.g., live casino operators) to ensure game integrity and personalise your experience.
- KYC/AML Service Providers: Identity verification is conducted by licensed third-party KYC providers who are contractually bound to keep your data secure and use it only for verification purposes.
- Regulatory Authorities: JilixTop is legally obligated to share information with Philippine regulatory bodies (e.g., PAGCOR, AMLC) when required by law or valid legal process.
- IT and Security Providers: Our hosting, cybersecurity, and analytics partners process certain technical data to keep the platform secure and performant, all under strict data processing agreements.
All third parties we work with are contractually required to handle your data in accordance with applicable Philippine privacy laws. We do not allow our partners to use your data for their own marketing or any unrelated purposes.
5. Cookies and Tracking Technologies
JilixTop uses cookies and similar technologies to make your experience on the platform smoother and more personalised. Here's a breakdown of what we use:
- Essential Cookies: Required for the platform to function properly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without affecting core functionality.
- Performance Cookies: Help us understand how players interact with the site — which pages are most visited, where players encounter issues, and how load times can be improved. These are anonymised.
- Functional Cookies: Remember your preferences such as language settings, preferred payment method display, and notification preferences.
- Analytics Cookies: Used to compile aggregate, anonymised statistics about platform usage. This helps JilixTop improve features and content for Filipino players over time.
You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent you from logging in or using certain features. For detailed information on how to manage cookies on your specific browser or device, refer to your browser's help section.
6. Data Security Measures
JilixTop takes the security of your personal data seriously. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, loss, or misuse:
- All data in transit is encrypted using industry-standard TLS (Transport Layer Security) protocols.
- Sensitive data at rest (including financial information and KYC documents) is encrypted using AES-256 encryption.
- Access to player data is restricted to authorised JilixTop personnel on a strict need-to-know basis. All staff with data access undergo privacy and security training.
- Our servers are hosted in secure, access-controlled data centres with 24/7 monitoring.
- We conduct regular security audits, penetration testing, and vulnerability assessments to identify and address potential risks proactively.
- Two-factor authentication (2FA) is available and strongly encouraged for all JilixTop accounts.
Security Reminder: JilixTop will never ask for your password via email, live chat, or phone. If you receive such a request, please report it to us immediately at security@jilixtop.app.
7. Data Retention Policy
JilixTop retains your personal data for as long as your account is active or as needed to provide you with our services. Beyond that, the following specific retention periods apply:
- Active Account Data: Retained for the duration of your account and up to five (5) years after account closure to comply with AML and gaming regulatory requirements.
- Transaction Records: Kept for a minimum of five (5) years as required by AMLC regulations.
- KYC Documents: Retained for five (5) years after the end of the business relationship, or longer if required by applicable law.
- Support Correspondence: Retained for two (2) years after the closure of each support case.
- Marketing Data: Retained only while you remain subscribed. Once you opt out, your data is removed from marketing lists within 30 days.
When data is no longer needed and its retention period has expired, JilixTop securely deletes or anonymises it in a manner that prevents reconstruction or identification.
8. Your Rights Under the Data Privacy Act of 2012
As a Filipino data subject, you are entitled to the following rights under Republic Act No. 10173. JilixTop is committed to honouring all of these rights:
| Your Right |
What It Means |
Available |
| Right to Access |
Request a copy of the personal data JilixTop holds about you. |
Yes |
| Right to Rectification |
Correct any inaccurate or incomplete personal data in your account. |
Yes |
| Right to Erasure |
Request deletion of your personal data subject to legal retention requirements. |
Yes |
| Right to Object |
Object to specific processing activities, including direct marketing. |
Yes |
| Right to Portability |
Receive your personal data in a structured, machine-readable format. |
Yes |
| Right to File a Complaint |
Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights were violated. |
Yes |
To exercise any of these rights, please contact our Data Protection Officer at privacy@jilixtop.app with your full name, registered email address, and a description of your request. We aim to respond within 15 business days.
9. Minors and Age Restriction
JilixTop is strictly an adult platform. We do not knowingly collect or process personal data from individuals below the age of 21, as required by Philippine gaming regulations. Age verification is conducted during account registration and as part of the KYC process.
If JilixTop discovers that an account was registered by a person under 21, the account will be immediately closed, any funds will be returned (net of any bonuses), and all personal data associated with that account will be deleted from our systems without delay.
If you believe that a minor has created an account on JilixTop, please notify us immediately at support@jilixtop.app.
10. Changes to This Privacy Policy
JilixTop may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you via:
- A prominent notice on the JilixTop homepage or within your account dashboard
- An email notification to your registered email address
- An updated "Effective Date" at the top of this page
We encourage you to review this Privacy Policy periodically. Continued use of JilixTop after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.
